Hoyer Presence Actuator

Genuine Hoyer OEM Replacement Actuator for Presence Lifts

As many of the other components for the Presence Lift you must identify which Presence model this part is for.  These are the lifting actuators for the standard HOY-Presence and the Presence-S models. The 'S' model has the Smart Monitor.

How to choose the right part number for your lift

Part #: 0Y0087 - Standard Actuator (HOY-Presence)
For Hoyer Presence Lifts WITHOUT Smart Monitor.

Part #: 11014708 - Actuator for Presence with Smart Monitor (PRESENCE-S)

For Hoyer Presence lifts equipped with Smart Monitor technology. 

Smart Monitor Technology Explained

The Smart Monitor control box is a programmable system that accurately records and displays vital lift utilization and service data. Healthcare facilities benefit from detailed usage tracking that supports maintenance scheduling, compliance documentation, and equipment lifecycle management.

Smart Monitor Records:

• Total Lift Cycles: Complete count of all lifts performed since installation
• Total Work Done: Cumulative actuator workload measurement for maintenance scheduling
• Overload Incidents: Number of attempted lifts exceeding safe working load (critical safety data)
• Days in Service: Total operational time tracking for warranty and replacement planning

This data retrieval capability allows facility managers to track equipment usage patterns, identify high-use periods requiring additional equipment, document compliance with maintenance schedules, and make informed decisions about equipment replacement timing.

Not sure which version you have? Check your lift for an LCD display screen on the control box. If present, you have Smart Monitor. If no display screen, you have standard HOY-Presence.

Actuator Control

Processes signals from the hand pendant to precisely control actuator speed and direction. The control box manages gentle start/stop sequences preventing jerky movements that could alarm or injure patients during lifts.

Safety Systems

Built-in safety features include emergency lowering capability (manual override if electronics fail), overload protection (prevents lifting beyond safe capacity), and automatic shut-off if malfunction detected.

Using OEM parts maintains your lift's safety certifications and compliance with healthcare facility regulations. Third-party electronics may void certifications and create liability concerns.

Warranty Protection

Installing genuine Hoyer parts protects your lift's warranty coverage. Using non-OEM electronics can void remaining warranty and may cause damage to other lift components not covered under warranty.

Proven Reliability

Joerns control boxes undergo extensive testing and quality control. Field-proven reliability means fewer failures, less downtime, and greater confidence in critical patient transfer situations.

Troubleshooting Before Replacement

Before replacing the control box, verify the issue isn't caused by other components:

• Check Battery: Ensure battery is fully charged and holds charge properly
• Inspect Connections: Verify all cable connections are secure and corrosion-free
• Test Hand Pendant: Try different pendant if available to rule out pendant failure
• Check Emergency Stop: Ensure emergency stop isn't engaged
• Verify Power: Confirm battery voltage with multimeter if possible

If the lift operates intermittently or displays error codes, the control box is likely at fault. Contact our parts specialists for diagnostic assistance if unsure.

Identifying Your Lift Serial Number

Not sure which component is correct for your lift? Your lift's serial number contains the configuration information. The serial number plate is typically located on the lift mast or base frame.

When ordering, provide your serial number in the order notes and we'll verify the correct control box for your specific lift. This eliminates confusion and ensures you receive the right part the first time.

Warranty

Genuine Hoyer ACTUATORS include a 2-year manufacturer warranty covering defects in materials and workmanship. Warranty does not cover damage from misuse, water exposure, or electrical surges.

Shipping and Returns

Shipping: FREE - Ships within 2 business days via UPS Ground

Lead Time: This is a made-to-order component. Allow 2 business days for processing before shipment.

Returns: 30-day return policy. Electronic components must be in original unopened packaging for return. Opened electronics cannot be returned except for defects covered under warranty.

Need Help?

Not sure which replacement part you need? Our parts specialists can identify the correct replacement based on your lift model and serial number. We can also provide diagnostic guidance if you're unsure which component has actually failed.

Call 800-998-4703 Monday through Friday, 7am-5pm EST, or email us with your lift model and serial number for expert assistance.