Refund policy
Read the product page
Each product page states the return policy for that product.
To be eligible for a return, item must be unused and in the same condition as received. Products must be returned in the original shipping box or container with all paperwork, manuals and warranty cards. Items must be returned in 30 days unless otherwise stated. We will also pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item.
Inspect your product when it arrives
Damaged or Defective Products: Please inspect your package when it arrives. If your item is defective or was damaged in shipping, please call Customer Service us at 1-800-998-4703 or email us at service@allpointsmedical.com. We will promptly arrange for the product to be repaired or replaced.
You must request an RMA within 10 days of receiving the product unless noted on product page.
All Returns must be complete within 30 days.
All items must be returned in original packaging.
Return a product:
- Request an RMA (Return Merchandise Authorization) by email service@allpointsmedical.com
- You will be instructed where to return your product
- Product must be in its original packaging with all Instruction/Warranty paperwork
- Product must be unused and in new condition
Custom products, hygienic and special-order products cannot be returned. These Hygiene products include mattresses and overlays, toileting products, slings, wheelchair cushions, stockings, splints and braces. Products that come in direct contact with the body cannot be returned.
*No returns on: bathroom safety equipment, benches, transfer chairs, commodes, reusable washable products, PVC chairs, slings for lifts, respiratory products, mattresses, replacement parts, batteries, battery chargers. beds must be returned in unopened cartons. Exceptions may be stated on each product page.
Re-Stocking Charges may apply and can be as high as 25-30% on some items.